Chertsey, October 2026 - Samsung Climate Solutions is launching a new Learning Management System (LMS) designed to strengthen installer competency and support the next phase of heat pump deployment as the UK market continues to scale.
The launch comes at a time when the heat pump conversation is shifting. With the technology now proven and adoption accelerating, the industry’s focus is increasingly turning towards system performance, optimisation and long-term consumer confidence.
According to Skills England, employment across the clean energy sector must increase by 77% by 2030, the fastest growth requirement across the ten priority sectors it assessed. Meanwhile, the Heat Pump Association estimates that the UK installation workforce will need to grow to over 41,000 full-time equivalent installers by 2028, rising to more than 122,000 by 2035.
However, Samsung Climate Solutions says that the industry faces a dual challenge: expanding the installer workforce while equipping existing professionals with the technical competencies needed to design, commission and optimise heat pump systems across an increasingly diverse range of buildings and operating conditions.
Moving beyond installation
As heat pump deployment accelerates, system performance is increasingly shaped by variables beyond the installation itself, including hydraulic design, emitter sizing, controls strategy, insulation levels and environmental factors.
This highlights the need for training to move beyond product familiarisation and instead place greater emphasis on broader system design and performance optimisation.
In response to this, Samsung Climate Solutions’ new LMS platform introduces a modular training pathway structured across four levels: Bronze, Silver, Gold and Service Agent. Each level has been designed to progressively develop installers' technical expertise, covering everything from system installation through to commissioning, servicing and diagnostics.
The LMS complements the manufacturer's practical training which continues to be delivered at its dedicated centres in Chertsey and Manchester, providing installers across the UK with access to both digital and hands-on learning to aid their professional development.
Scott Young, National Training Manager at Samsung Climate Solutions, said: "The industry’s biggest challenge is no longer convincing people that heat pumps work. Instead, the focus now is on ensuring that every system performs as intended in the environment it operates in.
"As the market matures, installers need a broader understanding of the variables that influence long-term system performance, from design and controls to environmental conditions. That's where training becomes critical.
“Our new LMS is designed to support that journey, helping installers to build their skills progressively while giving them the tools they need to deliver long-term performance for customers."
Responding to a changing market
Alongside a more intuitive user experience and simplified registration, the LMS also allows Samsung Climate Solutions to identify recurring technical challenges and knowledge gaps across the market, helping the manufacturer to continually refine its training provision in line with installer needs.
The platform forms part of Samsung Climate Solutions' wider installer offering. By linking progression through the training pathways to extended warranties and Climate Club rewards, installers can access a range of benefits as they progress through each training level, encouraging ongoing professional development.
Young continued: “Our ambition is not simply to train more installers, but to help existing professionals to build the competencies needed to deliver the levels of comfort and reliability that homeowners expect from their heat pump systems, particularly as the market continues to evolve and heat pump applications expand.”
For more information on Samsung Climate Solutions or to sign up to the new training platform, visit: www.climateexpertacademy.co.uk
Samsung Climate Solutions is an Industrial Associate of CIPHE, to see the full list of associates check out the CIPHE industrial associates directory