Code of Professional Standards

How do you know that the person you choose works to the correct quality standards and mandatory requirements?

Members of the Chartered Institute of Plumbing and Heating Engineering commit to be governed by a Code of Professional Standards. As members are vetted before being accepted into membership, you can be confident that you will be employing someone with the necessary skills and a commitment to high standards.

CIPHE membership identifies a professional who is competent, responsible and dedicated. Whilst mistakes can happen in any walk of life, if you choose a CIPHE member, you have the back-up of an independent complaints system. Should you need to make a formal complaint, the CIPHE will act independently to assess and act upon all information received.

Our Investigation Panel and Disciplinary Committee oversee adherence to the Code and will examine all complaints received, with the exception of contractual related matters. Outcomes can range from 'No case to answer' to 'Removed from membership'.  

Whilst at work each individual member of the Institute must:

Carry out their own work or supervise the work of others with due regard to the technical quality, with appropriate insurance cover* and prioritising the interests of employers, employees and clients; communicating and performing at a professional standard.

Take all reasonable care to avoid damaging the local and wider environment and without creating any danger of death, injury or ill-health to any person, or damage to property.

Work in accordance with relevant statutory requirements and conform to the appropriate European and British Standards Codes of Practice. In the case of Fellows and Members registered with the Engineering Council UK, also conforming to their Code of Conduct.

Keep up-to-date with developments in the plumbing mechanical engineering services industry by attending and participating in Continuing Professional Development (CPD) and other relevant training activities.

Act professionally and adopt behaviours and appearance that will not cause offence or embarrassment to others. To maintain and enhance the reputation of the CIPHE and the wider plumbing and heating industry.

Accept responsibilities as a member to comply and co-operate with the CIPHE in the operation of its disciplinary procedures and any investigation that may occur as a result.

* Where appropriate to Insure against Legal Liability for injury or disease to their employees as defined by the Employers Liability (Compulsory Insurance) Act 1969 and to protect the public by Insuring against Legal Liability by purchasing Public/Products Liability Insurance, with a minimum indemnity of £2,000,000.

Find a plumber or heating engineer

You can find a CIPHE registered plumber or heating engineer local to you using our online search.

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Verify a member

Is your plumber or heating engineer a member of the CIPHE? Ask for their membership number and verify their credentials.

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Join the CIPHE

If this sounds like you, let your customers know you are a professional and join online today.

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Commitment to Good Working Practices Leaflet

Tell your customers about the professional standards delivered as a commitment of your CIPHE membership.

Download and share the your leaflet today