Instantor, a market-leader in press solutions and manufacturer of quality plumbing products since 1926, has underlined its commitment to customer service by announcing four key strategic movements within its team.
Ken Donegan has been promoted to Service & Training Manager and will lead Instantor’s customer after sales service and customer training in the UK and Ireland. Ken will also oversee an enhanced service structure including three field engineers, a dedicated internal technical support team, and a quality network of service agents. With over 30 years of experience within the heating and plumbing industry and having worked for Instantor for four years, Ken’s product knowledge is second-to-none, so taking lead on Instantor’s after sales service and customer training is a natural progression in his career.
Neil O’Brien will take up the new role of Operations Manager at Instantor’s Head Office and warehousing facility in Santry, Dublin. He will lead a strategic transformation project to enhance efficiency, reliability, and order fulfilment, drawing on his extensive experience in driving change across supply chain and business operations in FMCG, pharmaceutical, utilities, engineering, and contract logistics sectors.
John MacDermott has been promoted to Service & Training Engineer for the West of Ireland. His customer-first mindset and technical expertise will strengthen Instantor’s aftersales capabilities and responsiveness in the region. Previously an Area Sales Manager and Product Demonstrator at Instantor, John consistently delivered technical insight and practical support to customers, laying a strong foundation for his expanded responsibilities.
Richie Roche will step into the role of Business Development Manager for Leinster, Ireland, to help further develop partnerships with key domestic contractors. Richie has worked with Instantor for over three years as an Internal Sales Executive and boasts more than 20 years of experience in the plumbing and heating industry with a deep knowledge of products, systems, and solutions across the sector.
Neil Gaffney, Managing Director at Instantor, explains: “Customer service has always been the foundation of our success and, along with our innovation and product quality, differentiates us from others in the market. Every solution and every innovation we introduce is grounded by the belief that exceptional service is what keeps our customers trusting and choosing us.
“We’re therefore delighted to announce these new roles, which will help ensure that we continue to deliver best-in-class aftersales care, seamless operations, technical expertise, and excellent support to our customers across the UK, Ireland and beyond.”
To find out more about Instantor and discover its plumbing portfolio and market-leading press fit solutions, visit the website: https://instantor.co.uk/, call 0121 737 2515 or email sales@instantor.co.uk.
Instantor are an Industrial Associate of CIPHE, to see the full list of Industrial Associates check out the directory HERE