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Code of Professional Standards

How do you know that the operative you choose will work to the correct quality standards and mandatory requirements? Members of the Chartered Institute of Plumbing and Heating Engineering voluntarily commit themselves to be governed by a Code of Professional Standards. Because members are vetted before being accepted into the Chartered Institute, the public can be confident that they will be employing someone with the necessary skills and commitment to high standards.

The Chartered Institute's Disciplinary Committee oversees adherence to the Code and should a complaint be received about a member, has the ultimate power to remove that person from membership. Professional Standards Inspectors have been appointed to inspect members' work or to investigate complaints if the Committee considers this necessary.

The CIPHE logo identifies a professional who is competent, responsible and dedicated to the ideas represented by the Code. Whilst at work each individual member of the Institute must:

1. Perform professionally, competently and responsibly 

Carry out their own work or supervise the work of others with due regard to technical quality, appropriate insurance cover* and the interests of employers, employees and clients; communicating and performing to an acceptable standard; and with a duty of care to employers, employees and clients.

2. Safeguard the environment and public health and safety 

Take all reasonable care to avoid damaging the environment or creating any danger of death, injury or ill-health to any person or damage to property.

3. Comply with all relevant laws, regulations, standards and codes 

Work in accordance with the relevant statutory requirements and conform to the appropriate European and British Standards Codes of Practice. In the case of Fellows and Members, registered with the ECUK, also conforming to that Council’s Codes of Professional Practice.

4. Broaden, improve and maintain their skills, knowledge and personal qualities

Keep up-to-date with developments in the plumbing mechanical engineering services industry by attending and participating in Continuing Professional Development (CPD) and other relevant training activities.

5. Uphold the dignity, standing and reputation of the Institute and the plumbing mechanical engineering services industry 

Act professionally and adopt a form of behaviour and appearance that will not cause offence or embarrassment to others. To maintain the Institute’s good name and that of the industry generally, members in the course of their work are expected to act professionally and adopt a form of behaviour and appearance that will not cause offence or embarrassment to others.

6. Abide by the Code of Professional Standards 

Accept responsibilities as a member to comply and co-operate with the Institute in the operation of its disciplinary procedures and any investigation that may occur as a result.

* Where appropriate to Insure against Legal Liability for injury or disease to their employees as defined by the Employers Liability (Compulsory Insurance) Act 1969 and to protect the public by Insuring against Legal Liability by purchasing Public/Products Liability Insurance, with a minimum indemnity of £2,000,000.