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Public recognition for CIPHE brand values

Members of the public are showing increasing awareness of the integrity and capability of plumbing and heating professionals registered with the Chartered Institute of Plumbing and Heating Engineering (CIPHE). In a recent CIPHE survey over 90% of respondents agreed that they would expect work to be done properly the first time by installers on the CIPHE Registers. Over 80% felt that CIPHE registration guaranteed quality workmanship. Approximately 63% would also check that their plumber or heating engineer were still CIPHE Registered by using the number on their identity card. Just over 79% of people who took the survey said they would always look for a plumbing or heating professional when having work done. Surprisingly almost 20% didn’t know how to check that their plumber or heating engineer was currently registered. Members of the public can search by postcode for Registered Professionals on the CIPHE website. There’s also a verification page to check the CIPHE numbers that appear on registrants’ identity cards. Said Blane Judd, chief executive of the CIPHE: “We’re delighted to see that consumers see the CIPHE logo as proof of professionalism. I expect to see awareness levels rise even further as we roll out our 2011 Get it Right...Get a Professional campaign. We check every registrant’s qualifications and experience to maintain standards which safeguard the public and protect their homes. He added: “The survey has highlighted some areas we need to focus on. We need to make members of the public aware that our Registered Professionals can advise on issues like energy saving and product specification. There’s more to the profession than servicing boilers or fixing leaky taps.”