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Privacy Policy

This website is owned and operated by the Chartered Institute of Plumbing and Heating Engineering.

Our approach to your privacy

We want all those who visit our website to be able to take part fully in accessing the information of interest. We also want to make sure that when we collect information from you we do so in a way that does not infringe your right to privacy. This Privacy Policy is designed to give you useful information about your rights and the way we collect and use personal information.

We do not ask you to disclose any more information than is reasonably necessary to enable you to participate in an activity on our website and to improve the website.

We do not generally disclose personal information we have collected from you through this website to third parties. Should we do so we will give you the opportunity to prevent us from using the information in this way.

The information we collect and how we use it

When you want to participate in activities on our website, this is the sort of information we ask for and how we use it:

  • When you request membership information we ask you for confirmation of your home contact details to enable a membership pack to be sent. Your details are subsequently entered on the Institute's contact database.
  • When you post a message on the Discussion Forum you firstly have to register and confirm you have accepted the terms of service. We will ask you for your name and email address so other users can contact you direct with their responses.


When you visit this site we send 'cookies' to your computer to enhance your on-line experience. Cookies are files that can identify you as a unique customer and store information, which enables us to recognise your web browser. Cookies tell us when you have visited our site and where you have been, but they do not identify you personally - just the presence of your browser. We use cookies to see how often people visit our site and what they look at. This helps us improve the design and content of the site so we can have more interesting material on the site in future. If you don't want us to be able to do this, your browser's help section should be able to tell you how you can disable or filter cookies and how to arrange for your browser to tell you when you've been sent a new cookie.

How to contact us

If you have any questions about this website or our privacy policy, please contact us by writing to the Operations Director, The Chartered Institute of Plumbing and Heating Engineering, 64 Station Lane, Hornchurch, Essex RM12 6NB or telephoning 01708 472791.